Refund Policy

Last updated 18 June 2026

This policy explains when you can get a refund on a paid ACRON Plus or ACRON Pro subscription. It forms part of our Terms of Service.

7-day satisfaction guarantee. If you subscribe to a paid plan for the first time and you are not happy with it, email us within 7 days of your payment and we will refund you in full. No hard feelings.

1.The free tier

The points calculator and program matching are free, forever. There is nothing to pay and nothing to refund.

2.Paid subscriptions

First-time subscribers are covered by the 7-day satisfaction guarantee above.
After 7 days, a subscription for the current period is generally non-refundable, because you keep access to the paid features for that whole period.
Paid plans renew automatically. You can cancel anytime to stop future renewals — cancelling keeps your access until the end of the current period, with no further charges.
Paid subscriptions for students under 18 must be purchased and managed by a parent or guardian.

3.Digital access

ACRON is delivered digitally. After your payment is confirmed by our payment provider, paid features unlock on your account automatically. If you were charged but your paid access does not unlock, contact us and we will fix the access or refund the payment.

4.Always put right

Regardless of the 7 days, we will always refund or fix:

a duplicate or accidental charge;
a payment where you were charged but did not receive access; or
a charge caused by a technical fault on our side.

If anything looks wrong with a charge, contact us straight away. We would much rather fix it than have you out of pocket.

5.How to request a refund

Email [email protected] (or message WhatsApp +267 7689 7652) with:

the email address on your ACRON account,
the date and amount of the payment, and
a short note on why you would like a refund.

6.How refunds are paid

Approved refunds are returned to your original payment method, in the currency you were charged, through our payment provider. Once approved, refunds are typically processed within a few business days, though your bank may take a little longer to show it.

7.Changes and contact

We may update this policy; if we do, we will change the date above. The policy that applies to a payment is the one in force on the day you paid. Questions? Email [email protected].